Refund Policy

Thank you for shopping at Tapstar.co (referred to as "we," "us," or "our"). We strive to provide high-quality products and excellent customer service. However, if you encounter any issues with your purchase, we offer a hassle-free returns policy to ensure your satisfaction. Please read the following information regarding our returns process.

Returns Eligibility

1.1 Defective or Non-Functioning Products: We accept returns for products that are defective or non-functioning. If the product you received does not work as intended or is damaged upon arrival, you are eligible for a return.

Return Process

2.1 Contacting Us: To initiate a return, please contact us at support@tapstar.co within 30 days of receiving your order. Provide your order details, including the product name, order number, and a description of the issue.

2.2 Return Authorization: Once we receive your return request, our customer support team will review it and provide you with further instructions, including a return authorization (RA) number if necessary.

2.3 Return Shipping: Please carefully package the product and ship it back to us within 30 days of receiving your RA number. The return shipping costs will be at your expense unless otherwise specified by our customer support team.

2.4 Proof of Purchase: To ensure a smooth return process, please include a copy of your proof of purchase, such as the order confirmation or receipt, in the returned package.

Refund Process

3.1 Inspection and Verification: Upon receiving the returned product, our team will inspect and verify the condition and functionality. We may contact you if further clarification is needed.

3.2 Refund Approval: If the returned product is deemed defective or non-functioning, we will approve the refund.

3.3 Refund Method: Refunds will be processed using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be credited back to your account.

Non-Returnable Items

4.1 Customized or Personalized Items: Unfortunately, we cannot accept returns for customized or personalized items unless they are defective or non-functioning.

Customer Support

5.1 Contact Information: If you have any questions or need assistance with your return, please contact our customer support team at support@tapstar.co We will be happy to assist you.

Limitations and Disclaimers

6.1 Time Limit: Returns must be initiated within 30 days of receiving your order. We reserve the right to reject returns that are beyond this time frame.

6.2 Condition of Returned Products: Returned products must be in their original condition, undamaged, and with all original packaging and accessories. We reserve the right to reject returns that do not meet these criteria.

6.3 Shipping Costs: Unless specified otherwise by our customer support team, return shipping costs are the responsibility of the customer.

Changes to the Returns Policy

7.1 Updates: We may update or modify this policy from time to time to reflect changes in our practices and services. The updated version will be effective as of the date of posting on our website. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

Please note that this Refund Policy applies only to purchases made through our website. For purchases made through third-party retailers, please refer to their respective return policies.

By making a purchase from Tapstar.co, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.